Healthcare Administrative Coordinator

Essential Insights Counseling Center
Hudson, MA
32 hours per week, on-site
$32/hour

Essential Insights Counseling Center is looking for a Healthcare Administrative Coordinator to help keep our practice running smoothly and support the clients and clinicians we serve each day.

This role is a great fit for someone who is highly organized, communicates clearly, follows through reliably, and takes pride in helping a busy office feel calm, efficient, and well-supported. You will be an important part of the day-to-day functioning of the practice, supporting client communication, scheduling, insurance and billing tasks, office organization, and the systems that help our team do their best work.

We are looking for someone who brings both professionalism and warmth to their work - someone who is detail-oriented, steady, collaborative, and genuinely cares about supporting a mental health practice grounded in inclusivity, accessibility, and high-quality care.

About us

At Essential Insights Counseling Center, we are dedicated to providing hope, wellness, and healing to people in our community in Hudson, MA and throughout Massachusetts.

We believe mental health is essential to well-being, and that all people should be valued, accepted, and empowered. We strive to create an environment that is culturally sensitive, inclusive, and accessible to all, and we are committed to providing quality, personalized mental health services with integrity and compassion.

Our team values thoughtful care, collaboration, professionalism, continued growth, and creating a workplace where people feel supported.

What this role includes

This position includes a mix of front-office, back-office, and operational support responsibilities. Depending on the day, you may be helping a client by phone, organizing intake paperwork, supporting billing workflows, following up on a task that needs closure, or helping the office stay organized and stocked.

Responsibilities include:

• Managing incoming and outgoing communication, including phone calls, voicemails, and emails

• Supporting scheduling and appointment coordination

• Collecting intake paperwork and making sure client records in the EHR are complete and accurate

• Verifying insurance benefits for new and existing clients

• Submitting insurance claims and assisting with billing-related administrative tasks

• Supporting insurance follow-up and maintaining billing information as needed in collaboration with our biller

• Assisting with insurance credentialing for new clinicians

• Following up with clients regarding outstanding balances

• Assisting with payroll support and general office management tasks

• Monitoring office supplies and refilling or reordering as needed

• Helping improve systems and workflows so that tasks are completed efficiently and consistently

• Attending required staff meetings and trainings

• Handling sensitive information with discretion, professionalism, and care

• Providing other administrative support as needed

We're especially excited to hear from people who are

• Highly organized and able to manage multiple responsibilities without losing track of details

• Strong communicators who interact professionally and kindly with clients and colleagues

• Dependable and consistent about following through on tasks

• Comfortable working both independently and as part of a team

• Calm, flexible, and solution-oriented

• Interested in supporting a mission-driven mental health practice

Qualifications

• Previous administrative experience required

• Experience in a healthcare, medical, or mental health setting strongly preferred

• Strong organizational, time management, and follow-through skills

• Excellent attention to detail and accuracy

• Strong written and verbal communication skills

• Ability to handle confidential and sensitive information appropriately

• Proficiency with Microsoft Office and Google Workspace

• Familiarity with insurance verification, claims, and billing procedures is a plus

Our values

We are guided by values that shape how we care for clients and how we work together as a team:

• Inclusivity

• Collaboration

• Accessibility

• Professionalism

• Competence

• Support

We are committed to building a culture where people feel respected, encouraged, and able to thrive.

Compensation and benefits

We provide the following for eligible employees:

• $32 per hour

• 32 hours per week

• Medical, dental, and vision insurance

• Flexible spending account and dependent care account

• Life and Accidental Death & Dismemberment insurance

• Paid time off

• 401(k) with 3% employer contribution

• Flexible schedule

To apply

Please complete our online application form.

Essential Insights Counseling Center is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.